Completing or maintaining an application
Finish or maintain an application or send us evidence
Manage your application
Once you've started an application you'll be able to log in to your account and manage your application. When you've logged in to your application, you'll be able to:
- finish a form you've already started
- complete a change of circumstances if any of your household's details have changed
- upload additional documentation/photos to support your application.
What you'll need
In order to log in to maintain your application you'll need your:
- user ID number
- security question
- security answer
If you don't know your password or security question and answer, you can reset these using the reset log in button.
You can provide further supporting documents by selecting the 'upload documents' button. This will also show you any documents you've previously uploaded.
When uploading your documentation it must meet specific standards. If it doesn't we may need to contact you to provide another copy or further information, which may cause a delay to your application.
Supporting documents can be scanned copies or photos of original documents. The supporting documentation you provide:
- must be clear and in focus, not blurry
- must not be too light or dark
- must be legible
- must be unaltered by computer software
- must contain the whole document (you can provide more than one photograph if it will not fit)
- can be in colour or black and white
What happens next?
When you make any amendments or provide any additional supporting documents, this will temporarily suspend your application. This allows us time to assess your information. Assessments are carried out as soon as possible, and are prioritised in date order.
We'll only assess your application when all supporting information has been provided. If you have any outstanding information we'll only request this once. And we won't be able to chase you to provide this information. Please help us to process your application by providing all the information we need.
If you've provided all supporting documents, we'll process your application in date order. You'll be contacted when your application has been assessed with a decision.
If you've provided all the required information and have not received a response within 10 working days, please contact us on 01553 616678 for an update.
To maintain/update your application, please go to the apply page.