We deliver a range of advice and assistance to those with accommodation needs. Whether you're a Housing Association tenant, rent privately, own a property or have no fixed address, we offer free and confidential advice on various housing related subjects.
From 3 April 2018 the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness – and to intervene earlier.
The Homelessness Reduction Act – what it means for you
The new Homelessness Reduction Act increases the requirements for local housing authorities to help all eligible applicants – rather than just those with a ‘priority need’.
It adds two new duties:
- Duty to take steps to prevent homelessness: a duty to help people at risk of losing suitable accommodation as soon as they are threatened with homelessness within 56 days. This means people should get help on receiving a valid notice from their landlord if they are struggling to find a letting, rather than being told to come back when they have a bailiff’s date.
- Duty to take steps to relieve homelessness: a duty to help all those who are homeless to secure suitable accommodation, regardless of whether they are ‘intentionally homeless’ or priority need. This should mean that all eligible households are offered help to find a home, rather than some people being turned away. It should also ensure that the true scale of homelessness is recorded.
If neither of the above steps work and the household becomes, or remains, homeless, then those in priority need retain their right to be rehoused, but nonpriority households will not be entitled to further help.
Helping you keep your home
- If you're in danger of losing your home, we will work with you to prevent this from happening.
- We can help if you're fleeing domestic abuse, facing possession proceedings, being evicted by a private landlord or being asked to leave by friends or relatives.
- If it is not possible to prevent you becoming homeless, we will try to help you to find a new home.
- If you are a private tenant having any problems that could lead to losing your home, we can intervene early by speaking to your landlord to resolve any issues you may have.
Services for rough sleepers and single homeless people
We work in partnership with a number of agencies to provide accommodation and support to single homeless and rough sleeping people.
If you are faced with sleeping rough in West Norfolk, there are services that can support you.
- If you have a local connection to West Norfolk you may be able to access some of the hostels and shared accommodation in the borough.
- Contact the Housing Options Service for further information
- If you are concerned for someone sleeping rough, or are sleeping rough yourself, call Streetlink on 0300 500 0914 or visit www.streetlink.org.uk
For further information on the Housing Options Service, please visit the council website