We are aware that there are issues accessing the site to view and place bids for properties. Our software supplier is working to resolve this issue. We apologise for this ongoing issue and aim to resolve this as soon as possible. Please try to login later in the day. Remember that the time you place your bid does not affect the process Thank you.

How to bid

Guidance notes to help you bid on a property

Log in guidance

1) Select the login button at the top right of the screen.

2) Enter your user ID (this will always start with a 1) and your password/pin in the relevant areas and select 'sign in'.

login form

If you've lost your login details, please select the 'Forgot my login details' link.

When you've successfully logged in, you'll see the image below. Please select 'continue'. 

login confirmation

This is the application overview screen:

overview reference
This gives basic information about your application. Please note; current points are not considered by West Norfolk Homechoice.

How to place a bid

1) Click 'see all properties'.

property filters
2) The property search area will appear. This will default to your minimum bedroom need. You can amend these filters to match your needs.

Please note; you won't be able to bid for a property that does not match your assessed need.

3) If you would like further information or would like to bid on a particular property, please click 'full property detail'.

more details reference

4) The property overview screen will appear. From this screen you can view the location of the property on a map or see a street view of the area. Any photos we have will also scroll through.

property description view

 

5) To place a bid click the place a bid reference  logo.

If you're eligible for that property you will see bid placed

If you're not deemed suitable for that property you will see a message such as not elgible

If you want further information about why you're unable to bid for a property, please see the Guide to West Norfolk Homechoice.

Bid preference 

To review what bids you've placed this week, select the 'bid preference' tab.

bid preference reference

From this screen you can choose your preference of property by dragging the property to the desired position. You can also click the advert number link to review the details of the property and remove the bid if you wish.

If you're successful in bidding for a property, you'll see 'short listed' appear against the property. Any other bids you've made will show as 'under consideration' as someone else will have been nominated for this. 'Under consideration' will remain until the property has been let.